Privacy Policy

Effective Date: April 20, 2026

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At GemTransfer, we are committed to protecting your personal data in compliance with the Personal Data Protection Act (PDPA) of Thailand and the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, and safeguard your information.

1. Data We Collect

To provide our 5-star transfer services, we collect the following information:

• Full Name and Contact Details (Email, WhatsApp, Phone Number).
• Travel Details (Flight numbers, dates, times, and locations).
• Cookie data for website performance and marketing analysis.

2. How We Use Your Data

Your data is used exclusively for:

• Processing and confirming your vehicle reservations.
• Communicating driver assignments and pickup instructions.
• Improving our services through website analytics.

3. Data Retention & Security

We store your information securely in our encrypted database. Access is restricted to authorized concierge staff only. We do not sell or share your data with third parties, except for essential service fulfillment (e.g., assigning your chauffeur).

4. Your Rights

You have the right to access, correct, or request the deletion of your personal data at any time. To exercise these rights, please contact our data officer via WhatsApp at +66 82 252 6597.

5. Cookies

We use cookies to analyze web traffic (via Google Analytics and Facebook Pixel). You can manage your cookie preferences through our on-site consent banner or your browser settings.